My Rewards Plus™ Frequently Asked Questions
To find more frequently asked questions, visit the FAQ page here.
How do I know how many points I have?
Your current available points balance is listed in the top right corner of every page.
How can I earn points?
Points are awarded for qualifying purchases using your AVB Bank Visa® Debit or Check Card.
What is Pay With Points?
Pay with Points is a new redemption method that lets you redeem points for a credit for specific Visa credit transactions. You can select the transactions you'd like to redeem against on your My Rewards Plus account. You can also sign up to receive notifications via text or e-mail when an eligible transaction has occurred and redeem instantly by responding to the text or through one click in the e-mail.
How do I use Pay With Points Real Time Notifications?
Complete your preference profile on our registration site, and respond to the opt-in text or e-mail you receive. Then, every time you make a purchase that qualifies for notification under the preferences you provided, and you have sufficient points in your account, you will receive an e-mail or text. Simply reply "REDEEM" via text or click the redemption button in the email and your points will be redeemed for that purchase. A statement credit for the purchase will appear on your monthly billing statement.
Will my points expire?
Points will expire on the last day of the month, three (3) years after the date of issuance.
What is Ampre?
Cardholders can earn additional Points from participating merchants when using their Rewards card for purchases at participating AMPRE merchants, both online and in-store. Point earnings will vary based upon the merchant. Each merchant's Point earning ratio is listed on the Program's website. New merchant offers are updated periodically. There is not a limit to the number of times a Cardholder can earn Points for shopping at an AMPRE merchant.
How do I place my Rewards order?
There are multiple ways you can order your reward; by phone or via the rewards website.
- To place your order over the phone, please call our customer service number.
- The most popular way to order your reward is directly through the My Rewards Plus website!
Will I be charged for shipping?
No, shipping or handling fees only apply for merchandise being delivered outside of the contiguous U.S.
Can I sign up multiple accounts for Pay With Points with the same phone number?
Yes, you may assign a 10-digit U.S. mobile number to all eligible accounts in good standing.