Digital Enhancements

• Mobile App: We are upgrading our app with enhanced features and capabilities.
  • You will need to redownload the enhanced Mobile Banking App. Simply download the app from your devices app store by searching for AVB Bank and enjoy the convenience of our free online and mobile banking services. 
• Online Banking: The online banking platform will have a new look and feel, enhancing the way you conduct your banking. Upon initial log in, your online banking username and password will not change. 
  • You will initially be granted access using your current username and password; however, in order to retain the same password, it must meet the updated password requirements (10-25 characters, contains an uppercase letter, lowercase letter, numerical digit, and a special character). 
  • If you forgot your username or password, simply use the Forgot Username or Forgot Password process and after verifying your identity with a one-time code, you'll be able to recover your username or password. 
• Login: On Tuesday, May 13th, 2025, the look of your login design will change slightly to give you even easier access to your accounts. 
  • Select the LOG IN icon in the top right corner of the website and follow the first-time login process listed below.

Existing User First Time Log-In Walk Through

1. Before you begin, ensure your phone and the app are both up to date with the latest version. 
2. Logging in is as simple as ever, you can start by entering your current Username and Password then select the Login button. 
3. You will be prompted to create a new password; you are able to continue using your current password if it meets our new security requirements. Continue by selecting the Create New Password button. 
4. You will be asked to read our online banking disclosure; you must agree to the disclosure before hitting the continue button. 
5. You will then be asked which password option you are needing. Read the description and select the one that applies to you. 
   1. Reset my password 
   2. Reset my business sub user password
6. You will now be asked to verify your identity. You will enter in your Username, Social Security Number, and Zip Code. Once this is done you can select the Continue button. 
7. You will be asked which way you prefer our Verification code be sent - SMS or voice call. When you select your option, it will show a portion of the phone number so you will know where the code is going. 
8. After selecting your method of verification and continuing to the next page, you will enter the 6-digit code and select Verify. You will have the option to resend the code or change the sending method. 
9. You will now be able to type in the new password. If your current online banking password meets these requirements, you can enter in your current password. After confirming the password, you can select Continue. 
10. You will now be asked to confirm your contact information. You will also have the option to select if you would like eStatements. If everything is correct, you can select the Continue button. 
11. The final step in your first time log-in process is reading our Terms & Conditions. You must agree to the Terms & Conditions before selecting the Continue button. 

• Account Aggregation/Link External Accounts: Add accounts from other financial institutions to get a more complete picture of your finances. 
• External Transfers: This will allow you to make transfers to and from accounts at other institutions. You will also be able to make loan payments from external accounts. 
• P2P (Person-to-person) Transfers: Transfer funds quickly and easily to another AVB customer and even set recurring transfers or payments. 
• SavvyMoney: Provides free, ongoing access to credit scores and reports, real-time credit monitoring, and savings opportunities through Online and Mobile Banking with no impact to the user's credit score. 
• Savings Goals: Set up, edit, and updates savings goals and track their progress as they go. 
• Account Analytics: Provides a clean understanding of your spending and account activity. It analyzes your spending habits, offering insights that help you manage your money more effectively. 
• Coming Soon:
  • Card Rewards
  • Debit Card Management
  • and MUCH MORE!

• Business Admin: Provides you with the tools to set up, maintain, and manage the various aspects of your digital banking experience. the User Management menu serves as the hub for Authorizations, Payees, and Users. 
• Business Reports: Provides you with the ability to access Standard Reports and create Custom Reports. Custom Report generation tools provide you with the ability to generate new reports to yield new insights on your ACH details and transaction history. 
• Account Aggregation/Link External Accounts: Add accounts from other financial institutions to get a complete picture of your finances. 
• User Transfers: Transfer funds quickly and easily to another AVB User and even set recurring transfers or payments. 
• Savings Goals: Set up, edit, and updated savings goals and track their progress as they go. 
• Account Analytics: Provides a clear understanding of your spending habits, offering insights that help you manage your money more effectively. 
• Coming Soon:
  • Card Rewards
  • Debit Card Management 
  • ACH Positive Pay
    

• What does AVB Bank need from me?
  • It is important that AVB Bank have your most current information. Take time in the next couple of weeks to look over the phone number and email address that is currently listed online. If it has changed, please let your local branch know right away so we can update your information. 
• Will I have to redownload my Mobile Banking App?
  • Yes, simply download it from your device's app store by searching for "AVB Bank" and enjoy the convenience of our free online banking services. 
• How do I log-in if the phone number or email address is incorrect or missing?
  • If the phone number or email that appears is incorrect or missing, contact any of our branches so we can update the information. 
• Can I use my existing username and password?
  • You will be initially granted access using the existing username and password; however, in order to retain the same password, it must meet the new password requirements. 
    • 10 - 25 characters
    • Contains each of the following - an uppercase letter, lowercase letter, a numerical digit, and a special character
• What if I forgot my username or password?
  • Using the "Forgot Username" process and after verifying your identity with a one-time code, you'll be able to recover your username. 
  • Using the "Forgot Password" process and after identifying your identity with a one-time code, you'll be able to create a new password seamlessly. 
• Will I need to re-enroll in eStatements?
  • Yes, upon your first login, you'll be prompted to enroll in eStatements. Alternatively, you can always enroll later using our eStatements widget. 
• Will my account activity/history/eStatements transfer over?
  • Yes, your account activity, history, and eStatements will seamlessly transfer without any action required on your part. 
• Will my account names and settings transfer over?
  • Unique account nicknames and account settings will not transfer. to update your account settings, simply view the settings widget. 
• Will my BillPay information carry over to the new digital banking platform?
  • BillPay service will not be affected. All payees, scheduled payments, and payment history will seamlessly transfer without any action required on your part.